Help centre
Everything you need to know about ordering, production, shipping and returns.
Ordering
Blank stock items can be ordered from 1 piece. Custom-decorated products start from 12 pieces for most apparel, 10 for jackets, bags and teamwear, and 6 for gloves. Exact MOQs are shown on every product page.
Yes. Volume pricing is calculated on the total quantity of a product across all sizes and colours in your bag.
Upload it on the product page or in the custom order form. You can also email it to us after checkout with your order number.
Changes are free until you approve your mockup. After approval, production begins and changes may not be possible.
Production
Lead times range from 5–7 days for blanks to 14–24 days for complex custom items like varsity jackets. Each product page shows its lead time, and rush production is available on request.
Always. Every custom order receives a free digital mockup showing placement, size and colours. Nothing is produced until you approve it in writing.
Yes. Pre-production samples are available on all custom products and the cost is credited on bulk orders of 50+ pieces.
Shipping & payment
We ship worldwide with DHL, FedEx and UPS. See the shipping policy for rates and timeframes.
Orders are shipped DAP (Delivered at Place) by default, so the recipient is responsible for import duties and taxes. DDP shipping is available on request for wholesale orders.
Visa, Mastercard, American Express, PayPal, Apple Pay and bank transfer. Wholesale accounts can request 50/50 deposit terms.
Returns
Custom-decorated products are made to order and can only be returned if they are faulty or differ from your approved mockup. Read the full refunds & returns policy.
Contact us within 7 days of delivery with photos. We'll remake or refund the affected items at no cost to you, including shipping.
Yes, unworn, unwashed blank items in original packaging can be returned within 30 days of delivery.