Refunds & Returns 

1. Overview

This policy applies to all orders placed through foremint.com, by email, or through a Foremint account manager. It forms part of our Terms & Conditions.

2. Blank products

You may return undecorated blank items for any reason within 30 days of delivery, provided that they:

• are unworn, unwashed and unaltered;
• are returned in their original packaging with all tags attached;
• have not been printed, embroidered or otherwise decorated by you or a third party.

Return shipping costs for change-of-mind returns are the responsibility of the customer. Original shipping charges are non-refundable.

3. Custom & personalised products

Custom-decorated products (including items with your logo, artwork, names, numbers, custom colours, labels or packaging) are manufactured specifically for you and cannot be resold. For this reason they are not eligible for return or refund for change of mind, incorrect size selection or ordering errors.

Before production we send a digital mockup for your approval. By approving the mockup you confirm the spelling, artwork, colours, placement, sizes and quantities. Please check it carefully, we cannot accept responsibility for errors contained in an approved mockup.

4. Faulty, damaged or misprinted items

If anything arrives faulty, damaged in transit, or materially different from your approved mockup, we will make it right at no cost to you. Please:

• notify us within 7 days of delivery at orders@foremint.com;
• include your order number, the number of affected items and clear photos of the issue and the shipping label;
• keep the items and packaging until the claim is resolved.

Once verified, we will remake the affected items (shipped express at our expense) or issue a full refund for them, at your choice. We may ask you to return faulty items using a prepaid label we provide.

What is not considered a fault

• Minor colour variation between screens, mockups and finished products, or between dye lots (within industry tolerance).
• Size or measurement variance within ±2 cm of the published size guide.
• Quantity variance of up to ±3% on bulk orders of 100+ pieces, which is invoiced or credited at the unit price.
• Wear and damage caused by incorrect washing or care.

5. Order cancellations

• Before mockup approval: cancel at any time for a full refund.
• After approval, before production starts: full refund less any artwork, digitising or screen setup costs already incurred (maximum 10% of the order value).
• Once production has started: cancellation may be accepted at our discretion, with a charge for materials and work completed of up to 50% of the order value.
• After dispatch: orders cannot be cancelled; blank items may be returned under section 2.

6. How to start a return

• Email orders@foremint.com or use our contact form with your order number and the items you'd like to return.
• We'll reply within one business day with a Return Authorisation (RA) number and the return address.
• Pack the items securely, write the RA number on the outside of the parcel and ship using a tracked service.

Parcels sent without an RA number may be delayed or refused. We are not responsible for returns lost in transit when an untracked service is used.

7. Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card provider may take additional time to post the credit.

Orders paid with a discount code are refunded at the amount actually paid. Gift cards and store credit are refunded as store credit.

8. Exchanges

Blank items can be exchanged for a different size or colour within 30 days, subject to stock. Start an exchange the same way as a return. Custom items cannot be exchanged, but we offer discounted re-runs for additional sizes, ask your account manager.

9. Wholesale & bulk orders

For orders of 300+ pieces, the customer must inspect goods and report any shortfall or defect within 7 days of delivery. Accepted claims are resolved by remake, credit against a future order, or refund of the affected units. Claims made after this window cannot be accepted.

10. Contact

Questions about a return? Email orders@foremint.com, call +92 300 000 0000 (Mon – Sat, 9:00 – 18:00 PKT), or write to us at Industrial Estate, Small Industries Area, Sialkot 51310, Pakistan.